by Lisa Terrenzi at SELLability | Jan 10, 2020 | blog, Communication
Manners and communication work hand-in-hand, and in fact, it could be said that one won’t work very well without the other. Just try communicating with bad manners—what you’re trying to say will not get across very well, and if it reaches the other person at all, it’s...
by Lisa Terrenzi at SELLability | Aug 19, 2019 | blog, Communication
By Nick Terrenzi When speaking on the topic of communication, I am often asked this question: “Has modern technology improved communication skills?” More recent generations grew up with this technology—are their communications skills better as a result? My generation...
by Lisa Terrenzi at SELLability | Aug 19, 2019 | blog, Communication
For many years, there has been a lack of sales training in certain key areas. Just look at the amount (in millions) that the company spends on sales training each year, mainly on checkout. If such training is effective, then we will definitely finish the course more...
by Lisa Terrenzi at SELLability | Aug 19, 2019 | blog, Communication
Very early on in any sales cycle, you must establish trust. This is, in fact, the first job of a salesperson. In order to sell to a prospect, you must get them to tell you about their lives, hopes, dreams, and problems—which won’t happen unless they trust you enough...
by Lisa Terrenzi at SELLability | Aug 11, 2015 | blog, Communication, Control
Every day, salespeople deal with resistance because the sales process is an emotional one. I would like to help mitigate and make less of that resistance and possibly even make the whole sales process enjoyable! Here are a few actions you can adopt, make your own and...
by Lisa Terrenzi at SELLability | Nov 5, 2014 | blog, Communication
Whether or not you enjoy talking to people, if you don’t have well-rounded communication skills, you will never achieve what you set out to. The ability to communicate well with almost anyone is universally agreed upon as a key element of both successful selling and...
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