Blog
When Did Customer Service Become a Burden?
The topic for this month’s blog and newsletter is “What it means to serve.” Beginning with the pandemic and continuing into the present, customer service has become quite “iffy.” Let’s take a fresh look at returning our commercial world to consistent, quality customer...
The Guide Versus the Pushy Salesperson
The topic for this month’s blog and newsletter is “What it means to serve.” Beginning with the pandemic and continuing into the present, customer service has become quite “iffy.” Let’s take a fresh look at returning our commercial world to consistent, quality customer...
Artificial Intelligence Weakening Managers
Our topic for this month deals with an issue very much on the minds of businesses currently: artificial intelligence. The topic is “The Danger of Making People Into Robots with AI.” With minutely detailed instruction evolved by AI and religiously followed by...
Will Artificial Intelligence Kill Artificial Intelligence?
Our topic for this month deals with an issue very much on the minds of businesses currently: artificial intelligence. The topic is “The Danger of Making People Into Robots with AI.” With minutely detailed instruction evolved by AI and religiously followed by...
Solving the Sales 80/20 Issue With Artificial Intelligence
Our topic for this month deals with an issue very much on the minds of businesses currently: artificial intelligence. The topic is “The Danger of Making People Into Robots with AI.” With minutely detailed instruction evolved by AI and religiously followed by...
The Loss of Continuous Employee Improvement Through AI
Our topic for this month deals with an issue very much in the minds of all businesses currently: artificial intelligence. The topic is “The Danger of Making People Into Robots with AI.” With minutely detailed instruction evolved by AI and religiously followed by...
When There’s No Solutions, There’s Only Hope
This month’s blog and newsletter topic is “Can you manage by hope?” In these confusing times, if you and your company run without analysis, prediction and planning, you’re managing by hope. The same is true when there seem to be no solutions. Where there are...
You’re In One of Three Positions (And None of Them Are Hoping)
This month’s blog and newsletter topic is “Can you manage by hope?” In these confusing times, if you and your company run without analysis, prediction and planning, you’re managing by hope. We’ve only got a few months to go until the end of the year. Your company is...
How Predictable is Hope?
This month’s blog and newsletter topic is “Can you manage by hope?” In these confusing times, if you and your company run without analysis, prediction and planning, you’re managing by hope. Just how predictable is hope? Let’s take a closer look, using a real-life...